Terms and Conditions
Palmy & Cove is a business - ABN 31896655801.
SOCIAL MEDIA PROMOTIONS AND GIVEAWAYS
Palmy & Cove love that you love our products and we love to run fun giveaways on our socials. On this page you will find all the t&cs you need to enter, and what you will WIN!
CUSTOMER CARE
Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@palmyandcove.com.au. We will do our best to respond within 24 hours, during business hours Monday - Friday AEST. If you’re based outside of Australia, please note our customer service team is based in Sydney, Australia and will respond during the Australian business day. During sale times, we may take a little longer than 24 hours to get back to you.
SALE AND CLEARANCE ITEMS
No items purchased under promotion, from the sale or clearance collections are eligible for return or exchange at any time. No backdating of sale pricing. And no returns based on change of mind. Only items eligible are ones deemed faulty upon further inspection.
CANCELLATIONS AND AMENDMENTS
Once an order has been placed we are unable to make changes or edits to the order, or combine it with other orders. Palmy & Cove may exercise its discretion to cancel an order, or refuse to process an order for any reason including: unavailability of product, inability to deliver to nominated delivery address, suspicion that the order is not genuine. Palmy & Cove has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email hello@palmyandcove.com.au with any queries.
PRIVACY
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By creating an account with Palmy & Cove, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt. Prices are subject to change. Prices are listed in AUD on www.palmyandcove.com.
PAYMENT
We take reasonable care to make our site secure. We accept payments by Visa, Mastercard, American Express and Maestro. Payment will be debited and cleared from your account upon order of your Palmy & Cove product. To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud. We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.
GIFT VOUCHER
Printed Gift Cards and E-Gift Vouchers are valid for one year from the date of purchase. Sale and promotional pricing does not apply to purchase of gift vouchers. Gift vouchers may be redeemed during sale and promotional periods.
YOUR COMMITMENTS
You warrant that all information provided by you is correct and accurate, and you are properly authorised to enter into an agreement with Palmy & Cove for the purchase of goods. You will not share your Palmy & Cove account details, nor use the Palmy & Cove account of another individual.
SHOPPING CART AND WISH LIST
Items in a shopping cart or wish list do not represent a completed order. Items are not reserved in the cart or wish list, so don’t dawdle! An order must be placed, and payment accepted by Palmy & Cove to constitute a completed order and all orders are subject to availability.
GOVERNING LAW
All transactions on Palmy & Cove websites are governed by the laws of Victoria, Australia. All terms and conditions are subject to applicable law. To the extent permitted under law, we disclaim any liability under relevant consumer or other legislation and regulation. Our goods may come with guarantees that cannot be excluded under law.
INTELLECTUAL PROPERTY
Your use of this site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site. All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. You are permitted to use the items only as expressly authorized by Palmy & Cove. Any reproduction or redistribution of the items is prohibited.
SOCIAL MEDIA
We currently operate and manage social media accounts on Instagram and we may use other social media channels in future. We do not endorse the opinions expressed by the users on our social media pages. By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you. You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing on any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages. We reserve the right to edit or remove content that violates these terms and to block your access to our page. If you upload any material or content on our website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.
AVAILABILITY OF THIS WEBSITE
From time to time, down-time on this Website, either scheduled or unscheduled, may occur. We will endeavour to work within reason to ensure the amount of down-time is limited and will not be held liable for the consequences of any down-time.
LINK
This website may contain links to other websites that are operated. Unless stated otherwise, this website does not control, endorse, sponsor or approve such third party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites. It's fine for you to link to us, as long as you do so in a way that is fair and legal, and doesn’t damage or take advantage of our reputation. Please don’t link in a way that suggests any form of approval or endorsement by Palmy & Cove where none exists. Our website must not be framed on any other site without our written permission.
YOUR USE OF OUR WEBSITE
You are provided with access to and are authorised to download material contained on this website for your personal use only. You may not, without our written permission, onsell any information obtained from this website, use any data mining robots, other extraction tools, metatags or mirror the website. Further, you must take your own precautions to ensure that the process which you employ for accessing this website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this website.