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Free shipping on orders over $150.
Frequently asked questions
ORDERING ONLINE
We accept payments by Visa, Mastercard and American Express. Payment will be debited and cleared from your account upon order of your Palmy & Cove product.
Prices will be shown in your currency! Please note, if your VPN is on, prices will show based on your IP address
Palmy & Cove has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email hello@palmyandcove.com (mailto:hello@palmyandcove.com)with any queries. We are often unable to assist simply due to the speed at which we process orders.
We sure do! You can buy gift vouchers online here!(https://paly cove.au/products/e-gift-card)
All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.
Unfortunately we are unable to offer gift wrapping at this time - it’s just not something we are set up to do.
SHIPPING
Click here for Shipping information.(https://www.palmyandcove.com/shipping-policy)
For a full list of Countries and shipping prices, please check our shipping and returns page.(https://www.palmyandcove.com/shipping-policy)(https://www.palmyandcove.com/shipping-policy)
Contact us on hello@palmyandcove.com (mailto:hello@palmyandcove.com)a(mailto:hello@kipandco.com.au)sap! If it's already been sent, we can try a redirect with Australia Post but sometimes we may have to wait for it to be returned to sender.
Sorry, we’re an online business so you need to follow the online returns process. Click here for Returns information.(https://www.palmyandcove.com/shipping-policy)
You can ship a gift direct by selecting ship to a different address at the checkout. All of our orders are paperless and no tax invoices are included. Unfortunately, we do not offer gift wrapping on our orders.
RETURNS & EXCHANGES
Before initiating a return, please make sure that your item qualifies (for example, there are no returns on items purchased on sale unless they're faulty).
If your item qualifies, and it's a change of mind return or exchange, you'll also need to cover return postage and the postage to ship your order out again. Click here for more detailed Returns information.(https://www.palmyandcove.com/shipping-policy)
If your return meets the conditions outlined above, then please lodge your return by emailing us at hello@palmyandcove.com. (hello@palmyandcove.com.)If your return does not meet the conditions, and you send your item and it does not meet the requirements, you will not receive a refund or store credit.
Please allow up to 10 business days for the refund to appear in your account, depending on your banking institution.
We're sorry to hear that! Please take a photo of the issue and then email us at hello@palmyandcove.com (mailto:hello@palmyandcove.com)so we can assist.
No, we don't offer returns or exchanges on items bought on sale.
CONTACT
Our customer care team is small but dedicated to providing you with great advice, customer care, product information and any other assistance you might need. Please email us at hello@palmyandcove.com (mailto:hello@palmyandcove.com)
Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@palmyandcove.com.(mailto:hello@palmyandcove.com) We will do our best to respond within one business day Monday - Friday AEST. If you’re based outside of Australia, please note our customer service team is based in Sydney, Australia and will respond during the Australian business day. During sale times, we may take 2-3 days to get back to you, as there is often a large volume of enquiries.
We’re always happy to get your email but don’t have a contact phone number.
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